FULL_TIME

IT Support / Customer Support Engineer

Posted by hays-gcj-v4-pd-online • Caerphilly, Wales, United Kingdom

📍 Caerphilly, Wales 🕒 January 29, 2026

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About the Role

Your newpany 
An award-winning technologypany based in the Caerphilly area. 
Your new role 
 We are looking to recruit a permanent IT Support / Customer Support Engineer to be based at offices in the Caerphilly area (a fully office-based role.) 
Role purpose – to perform a range of technical work activities at the customer site to meet business and customer requirements.

Major responsibilities / accountabilities 
Coordinate small teams delivering basic work packages in line with thepany process to meet customer and business requirements.
Document and report on workpleted to ensurepliance with customer andpany procedures.
Escalate issues in line withpany processes to ensure customer demands are met.
Evaluate escalations and action appropriately to ensure customer demands are met.
Provide customer service to internal and external customers to ensure a consistent experience.
Able to adapt quickly ...
                

Job Details

Location Caerphilly, Wales
Job Type FULL_TIME
Category Computer Occupations
Posted January 29, 2026
Deadline March 10, 2026

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