IT Support

POSITION PRIMARY PURPOSE

Primarily responsible for guiding, leading, and monitoring the performance of the team members. He/She should work effectively within a team and collaborate with others to achieve a goal.

JOB DESCRIPTION

• Serve as the first point of escalation for end users seeking technical assistance.
• Log all requests received in the Ticketing System and continuously monitor their status.
• Ensure that all reported IT-related incidents and/or requests are acted upon within the set standards.
• Determine the best solution based on the issue and details provided by the end user.
• Monitor and update the status accordingly as deemed necessary.

JOB QUALIFICATIONS

• Excellent verbal and written communication skills
• An active/empathic listener
• Excellent organizational skills with the ability to multi-task
• Ability to manage own time effectively and be prompt and punctual