IT Support Associate

JOB RESPONSIBILITIES:

• Resolves day to day technical IT concerns reported through SMITH
• Software installation and maintenance
• Generation of monthly print report
• Printer maintenance and request
• Provide support for Quarterly and Semi-Annual Coordination meeting
• Provide support for EDD Meetings (e.g. Videocon, Telecon, FGH Meeting)
• First level network support
• Escalation of IT concerns to 2nd Level support
• Software and Hardware inventory
• Issuance and deployment of IT equipment
• File transfer requested through SMITH
• Processing of IT purchase and IT service request for EDD · Coordination with branch counterparts and other IT teams
• Monitoring of Virus detections and Anti-virus client compliance
• Monitoring of SCCM client compliance
• Creation of IT equipment evaluation and recommendation document
• Perform research and development
• Manage User ...