Full time
IT Support Analyst
Posted by Worcester Polytechnic Institute • Worcester, England, United Kingdom
About the Role
JOB TITLE
IT Support AnalystLOCATION
WorcesterDEPARTMENT NAME
Services & SupportDIVISION NAME
Worcester Polytechnic Institute - WPIJOB DESCRIPTION SUMMARY
The Service Desk Representative is responsible for providing front-line in-person, phone, and e-mail technical support to the WPI community. This position provides operations support for the library pay-for-print center, media sales, and equipment lending. The Service Desk Representative works closely with other Service Desk staff, Service Desk student staff, and IT technical support staff to ensure the successful and timely resolution of incoming incidents, questions, and service requests.JOB DESCRIPTION
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