IT Support Analyst

The IT Support Analyst involves being the first point of contact for internal users experiencing technical issues, providing timely and effective solutions to ensure smooth business operations. You will support a diverse range of hardware, software, and networking issues; contributing to the overall efficiency of our IT infrastructure. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a commitment to delivering exceptional customer service.

The day to day

• Serve as the primary contact for internal users seeking technical assistance, including troubleshooting hardware, software, and network issues
• Diagnose and resolve technical problems via phone, email, and in-person support
• Install, configure, and maintain computer systems, software applications, and peripheral devices
• Manage and prioritize support tickets in the IT service management system, ensuring timely resoluti...