IT Staff

Install and configure computer hardware operating systems and applications

· Monitor and maintain computer systems and networks

· Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

· Troubleshoot system and network problems, diagnosing and solving hardware or software faults

· Replace parts as required

· Provide support, including procedural documentation and relevant reports

· Follow diagrams and written instructions to repair a fault or set up a system

· Support the roll-out of new applications

· Set up new users' accounts and profiles and deal with password issues

· Work continuously on a task until completion

· Prioritize and manage many open cases at one time

· Rapidly establish a good working relationship with customers and other professionals

· Test and evaluate new technology and faulty devices

· Conduct el...