It Specialist

Note: Reformatted for clarity and proper structure.

• Providing 1st line technical support and problem analysis/rectification. Co-ordinating, prioritising, and organising the local IT tasks and open items using corporate Incident management application.
• Providing support for office IT equipment and software by problem-solving and end-user training enabling productive/efficient practices.
• Upgrade and update hardware/software to meet user requirements to increase productivity and maintain stability.
• Ensure communication stability/performance of the LAN/WAN by monitoring and solving issues.
• Follow established procedures of backup routine and system monitoring to ensure data integrity, security and accuracy.
• Ensure documentation and procedures are maintained and improved upon to enable smooth operations, sustain a knowledge base, self-reliance and an accruable history database.
• Plan and perform appropri...