About the Role
Overview
The scope of this role is to manage Manila Global Capability Centre (GCC) IT infrastructure and operation including end user field services, network, computing and workplace services. Be the IT owner in the Manila GCC project team for building and developing the new Manila GCC aligning with the long-term evolution plan with 2000 associates. Leads the execution of the global operations model for end-to-end IT support, implementing best practices on support services delivery and covering compliance of service level agreements with extended teams and business end users. Coordinates and priories the support work, ensuring alignment between all IT service areas (Global and Sector) for a proper resolution on any critical and non-critical incident reported by the user’s community. Drives the proper services process follow up and execution ensuring users and service areas are processes compliance. Accountable for compliance w...
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