IT Shift Manager

PURPOSE:
The hands-on IT shift manager manages operational availability of the vendors during the work shift. This role is responsible for ensuring that local IT delivery team and IT service vendors deliver to expectations during operational work shift. The role will be tasked with implementing IT procedure for vendors and for teams under its responsibility. The role focuses on local IT operations while partnering with regional & global IT teams for consistent execution of shared services and tools.
Candidate must have experience with management and practice for running IT operation, with management of technology infrastructure, systems and in people management. The candidate will lead and manage a focused technology team, technology vendors and work towards developing and delivering high-quality business and foundational IT technology area. The candidate must be skilled in working alongside operational area users, in collecting and managing operational requirements, and in p...