IT Services Manager

Job Summary:

The IT Services Manager is accountable for the end-to-end delivery, operation, and continuous improvement of IT services across the enterprise. This role oversees infrastructure and development initiatives, ensures reliable day-to day IT operations and support, manages operational and capital expenditures, and leads the sourcing, performance, and development of IT staff. The position serves as the operational backbone of IT, balancing service stability with project execution and fiscal discipline.

Key Relationship:

INTERNAL

• Head of IT: Receives strategic direction, operational updates, and escalations.
• Project Managers: Aligns delivery schedules, resource allocation, and priorities.
• Support Services & Operations Teams: Oversees service execution and performance. Development Teams: Coordinates application delivery and enhancements.
• Business Systems Analysts & QA Analysts: Ensures alignment between requirements, ...