IT Service Supervisor

Overview:
Oversees IT operations functions including project management, service delivery, and service continuity. Manage IT service technicians as well as coordinate and escalate service requests to the internal or external technical resources to ensure end-to-end service delivery expectations are achieved or exceeded. Hire, train, mentor, and schedules assigned support staff.

Pay Rate: $25.00/DOE

Responsibilities:

+ Supervise assigned support staff including hiring, performance evaluation, and disciplinary action. Train staff on operational procedures and troubleshooting techniques. Schedules support coverage appropriate to the changing needs of the park.
+ Oversees service desk functions. Accountable to establishing and meeting service level agreements. Gather and analyze metrics to benchmark the helpdesk workload/performance. Monitors incidents and ensures resources areassigned and escalation procedures are followed to coordinate recovery.
+ Reso...