About the Role
Our client is looking for hiring an IT Service Officer / Senior Officer will manage, optimize, and support ITSM platforms to enhance IT service delivery and reporting.
Key Responsibilities
Configure and optimize ITSM workflows
Support incident, problem, change & service request processes
Build dashboards and management reports
Implement automation within ITSM tools
Ensure SLA configurations and escalation paths
Manage integrations with enterprise systems
Maintain system upgrades and data integrity
Train users and create documentation
Requirements
2–4 years (Officer) / 4–6 years (Senior Officer) experience in ITSM / IT Operations
Experience with ServiceNow, BMC Reme...
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