IT Service Operations Engineer

Job Description

We’re looking for a motivated, team-oriented IT professional at Basel EuroAirport to support our operations. In this role, you’ll collaborate with global IT teams to deliver reliable, user-focused IT support while contributing to innovative solutions.

Position and Responsibilities

• End-User Support: Provide 1st and 2nd level support (email, calls, on-site) for hardware, software, and network issues.
• Ticketing System: Utilize our group IT ticketing tool to track, manage, and resolve requests efficiently.
• Monitoring: Use IT tools to detect, diagnose, and resolve issues to avoid impact on business operations.
• System Maintenance: Ensure backups, security standards, and server room equipment are running smoothly.
• Hardware/Software Management: Install, configure, and maintain PCs, printers, mobile devices (iOS/Android), and telephone systems.
• Automation & Deployment: Deploy Windows OS and...