IT Service Manager (SQL/Power BI)

Noesis is looking for candidates with the following profile:

Main Tasks and Responsibilities:

• Ensure customer satisfaction by analysing questions/complaints and preventing future issues;


• Coordinate with close teams for the development and optimization of the service;


• Client follow-up meetings with the necessary information;


• Coordinate with product areas to ensure alignment of the service, including the definition of requirements, reporting, applicability of the appropriate business model, and follow-up until production deployment;


• Define necessary service reporting, ensure update needs, and monitor daily service KPIs.

Requirements:

• Degree in Computer Science, Management or similar;


• Minimum of 3 years of experience in Service Management or similar functions;


• Previous experi...