About the Role
Job Description
Key Responsibilities
Our client is looking for hiring an IT Service Manager will lead IT service reporting, SLA governance, service optimization, and ITSM tool management. The role drives performance insights and service excellence across IT operations.
Key Responsibilities
Lead IT service reporting and KPI frameworks
Monitor SLA performance and operational efficiency
Manage ITSM tools configuration and governance
Supervise service management team (2–6 members)
Develop SLAs and OLAs
Enhance knowledge management practices
Align service delivery with business objectives
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