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Permanent

IT Service Desk Team Lead (M/K)

Posted by Experis • Warsaw, Masovian Voivodeship, Poland

📍 Warsaw, Masovian Voivodeship 🕒 February 28, 2026
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About the Role

Job Description

For our client we are looking for candidates for the position of Service Desk Manager to take on a key role in leading a IT support team. This person will act not only as a leader and mentor but also as a hands-on contributor – staying close to technology and end-users while supporting the Service Desk Director in day-to-day operations.


Responsibilities:
  • Lead and manage a Service Desk team – organizing workload, setting priorities, and driving professional development
  • Provide direct operational support – actively participate in handling incidents, service requests, and technical issues
  • Support the Service Desk Director by taking over daily operational and managerial responsibilities
  • Monitor KPIs and SLAs to ensure high-quality service delivery
  • Identify areas for automation, process optimization, and standardization
  • Collaborate closely with other IT teams and business s...

    • Job Details

    • Location Warsaw, Masovian Voivodeship
    • Job Type Permanent
    • Category Computer Occupations
    • Posted February 28, 2026
    • Deadline April 09, 2026

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