IT Service Desk Support Officer (Level 1 & 2)

Job Description

We are seeking a customer-focused IT professional for a leading client to provide first and second-line technical support to internal staff, ensuring the effective and efficient use of IT systems and applications on an initial contract basis.

Key Responsibilities

• Service Desk & Incident Management
• Act as the first point of contact for all IT service requests and incidents.
• Log, track and manage tickets through to resolution, maintaining accurate documentation.
• Take ownership of user issues, provide timely updates, and escalate where required.
• Contribute to and maintain a practical IT knowledge base.

End User Support

• Provide Level 1 & 2 desk-side support for laptops, PCs, printers and peripherals.
• Deliver basic troubleshooting and support for line-of-business applications.
• Support and provide basic t...