About the Role
JOB DESCRIPTION
- Serve as the first point of contact for end users seeking technical assistance over the phone or email.
- Logged all requests received on Ticketing System and continuously monitor status.
- Ensure that all reported IT-related incidents and/or requests received are acted upon within the set standards.
- Perform troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by the end user.
- Monitor and update the status accordingly as deemed necessary.
- Onsite support to end user
- IT Asset update
JOB QUALIFICATIONS
- Bachelor's / College Degree in Computer/Telecommunication, Computer Science/ Information Technology, Business Studies/Administration/Management IT-Hardware, IT-Network/Sys/DB Admin, IT-Software.
- Must have both good communication and technical skills. Customer- oriented and knows how ...
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