About the Role
IT Service Desk Manager
Department: Cloud & Infrastructure Services
Location: Gulberg 3, Lahore (Onsite)
Employment Type: Full-Time
Experience Required: 2+ Years
Compensation: PKR 150,000 – 200,000 / Month
Job Overview
We are looking for an experienced IT Service Desk Manager to lead and manage day-to-day IT support operations. The ideal candidate will be responsible for ensuring high-quality technical support delivery, maintaining service standards, and improving overall IT user experience across the organization.
This role requires strong leadership, incident management expertise, SLA governance, and hands-on experience in enterprise IT environments.
Key Responsibilities
1. Provide Level 1 / Level 2 support for Microsoft 365 s...
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