Hybrid

IT Service Desk Engineer L2

Posted by Confidential • Warsaw, Masovian Voivodeship, Poland

📍 Warsaw, Masovian Voivodeship 🕒 March 01, 2026

About the Role

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Responsiblities:

  • Handle issues escalated by L1 support that require deeper technical knowledge.
  • Documentation creations and keeping it up to date 
  • Projects self-handling
  • Perform in-depth administrative tasks for internal IT services
  • Diagnose and resolve complex issues. 
  • Document all troubleshooting steps and resolutions clearly in the ticketing system. 
  • Perform in-depth administrative tasks for internal IT services
  • Implement service enhancements and updates.
  • Monitor and maintain system health and performance for all supported platforms
  • Requirements:

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