IT Service Desk Analyst

Role Overview

PIC provides our customers with access to PICTraq, an online portal utilized by porcine farms to track and manage the genetic development of their breeding herd. This role aims to support these customers by quickly and efficiently resolving their issues and ensure the integrity of our herd genetic data.

You Will

• Provide Tier 1 support for issues raised by web site users in China, the Philippines, Australia, and surrounding countries, and help with other regions as needed.
• Present to stakeholders reports on progress or support tickets.
• Participate in daily stand‑up meeting with all Support personnel.
• Work multiple projects simultaneously.
• Train new users in PICTraq as well as existing users on new features in PICTraq Data Entry, as needed.
• Travel approximately 5%, domestic and international.

Requirements

• A minimum of 5 years of proven experience in a ro...