About the Role
Service Management Framework:
- Establish and implement comprehensive IT service management processes and procedures globally.
- Lead the definition, negotiation, and implementation of Service Level Agreements (SLAs) in collaboration with internal stakeholders and external service providers.
- Continuously refine the framework to support business requirements and scalability across international operations.
Service Delivery Management:
- Oversee global IT service delivery ensuring compliance with newly established standards.
- Monitor and report on global service performance against agreed SLAs.
- Drive continuous improvement initiatives based on solid performance analytics.
Incident and Problem Management:
- Manage the relationship and p...
Ready to Apply?
Submit your application today and take the next step in your career journey with Michael Page.
Apply Now