About the Role
Service Management – Job Description
Job Title: Service Manager / IT Service Management (ITSM) Manager
Department: IT Operations / Service Delivery
Reports To: Head of IT / Service Delivery Lead
Location: Onsite / Hybrid / Remote
Role Overview
The Service Manager is responsible for ensuring that IT services are delivered effectively and efficiently, aligned with business needs, and managed according to ITIL best practices. This includes ownership of key IT service processes, governance, reporting, and continuous service improvement.
Key Responsibilities
1. IT Service Management (ITSM)
- Own and manage key ITIL processes such as Incident, Service Request, Problem, Change, and Asset Management.
- Ensure adherence to ITSM policies, process workflows, and document...
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