IT Service Delivery Analyst
Posted by CORUS Consulting • Madrid, Community of Madrid, Spain
About the Role
Corus is looking for an IT Service Delivery Analyst to join our team and participate in international projects.Location: Remote from Spain.
You will:1st and 1,5 level (ITIL4) Incident Support. Compliance with ITIL best practices and company policies in resolution and triage of all incoming tickets.Monitor and manage incoming requests to meet agreed service levels, KPIs and customer expectations.Communication - Act as the primary point of contact for issues, ensuring timely resolution and effective communication with Customers and Stakeholders.Knowledge Management - Develop and maintain service documentation, operational procedures, and support guides.Reporting - Provide reports and incident trend diagnosis. Monthly meeting and Support review.Escalation Management – Ensure timely resolution of all escalations.Operational Support – Providing additional support as requested and agreed with Application Owners and Application Support Lead.
You should have:ITIL Foundation v....
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