IT Service Delivery Analyst

Corus is looking for an IT Service Delivery Analyst to join our team and participate in international projects.

Location: Remote from Spain.

You will:

• 1st and 1,5 level (ITIL4) Incident Support. Compliance with ITIL best practices and company policies in resolution and triage of all incoming tickets.
• Monitor and manage incoming requests to meet agreed service levels, KPIs and customer expectations.
• Communication - Act as the primary point of contact for issues, ensuring timely resolution and effective communication with Customers and Stakeholders.
• Knowledge Management - Develop and maintain service documentation, operational procedures, and support guides.
• Reporting - Provide reports and incident trend diagnosis. Monthly meeting and Support review.
• Escalation Management – Ensure timely resolution of all escalations.
• Operational Support – Providing additional support as ...