IT Operations Technical Support Engineer

The Role:

We are seeking an IT Operations Technical Support Engineer to provide technical-level support to vendors and internal stakeholders, including the build-out and support of new workflows. This role focuses on ensuring system reliability, efficient incident resolution, and continuous operational improvement.

Responsibilities:

• Provide remote technical support to identify, troubleshoot, and resolve software and system issues.
• Access remote systems using tools such as PuTTY and WinSCP to retrieve logs, update files, and perform system-level diagnostics.
• Analyze system discrepancies and missing data by writing and executing SQL queries to identify root causes.
• Investigate and resolve complex issues through detailed log analysis and structured troubleshooting.
• Collaborate with development and engineering teams via the Jira ticketing system to resolve issues and implement permanent solutions.
• Maintain system s...