About the role
Reporting to the Team Leader, IT Security, and Infrastructure, you will work within a small dynamic team and be responsible for the provision of timely and efficient IT technical support services to the business on a national scale. The role will suit a service-orientated person who is composed, patient and is able to deal with multiple enquiries and issues, providing quick responses and accurate results. Responsibilities include but are not limited to
Provide first-level technical support to end-users, troubleshooting hardware, software, network connectivity and email-related issuesInstalling and configuring computer hardware, software, systems, servers, networks, printers, and scanners.Responding in a timely manner to service issues and requestsTesting new technology and training usersActive implementation of new IT solutions and services. Skills & Competen...