IT Operations Manager

At Kognitiv Inc., we’re redefining what it means to be a Workday partner. As one of the fastest-growing companies in the ecosystem, we bring deep expertise, innovative thinking, and a people-first mindset to everything we do. We’re not just building better Workday solutions—we’re building a company where talented people thrive.
**Ready to do your best work? Join us.**
The IT Operations Manager is responsible for the strategic oversight, security, and maintenance of the organization’s global information technology infrastructure. This role ensures 24/7 system availability, manages the lifecycle of physical and virtual assets, and oversees third-party Managed Service Providers (MSPs) to support a distributed workforce.
**ESSENTIAL DUTIES & RESPONSIBILITIES**
- **Vendor & Service Management**: Accountable for the performance of IT Managed Service Providers (MSPs); monitors Tier 1 support delivery and ensures adherence to established Service Level Agreements (SLAs).
- **Glob...