IT Operations Engineer - Tech Team Engineer

Key accountabilities and responsibilities

• Providing L2 for application issues, diagnosing root causes and implementing resolutions. Coordinating L3 support with resolver groups (e.g. Software Engineer)
• Collaborating with Service Managers to deliver technical support and troubleshoot incidents and problems with existing applications by analysing system logs and performance data in collaboration with Software Engineers
• Monitoring performance and proactively identifying problem areas of a system i.e. software bugs, misconfigurations, bottlenecks
• Supporting quality assurance testing phase on new applications to ensure they meet industry standards for functionality and usability
• Conducting root cause analyses for recurring issues, identifying and implementing long-term fixes
• Advising Software Engineers to correct errors if any and modifying the existing software
• Interacting in Corporate Systems about the perform...