IT Operations Engineer

Key accountabilities and responsibilities

• Providing L2 for application issues, diagnosing root causes and implementing resolutions. Coordinating L3 support with resolver groups (e.g. Software Engineer)

• Collaborating with Service Managers to delivering technical support and troubleshoot incidents and problems with existing applications by analysing system logs and performance data in collaboration with Software Engineers

• Monitoring performance and proactively identifying problem areas of a system i.e. software bugs, misconfigurations, bottlenecks 

•  Supporting quality assurance testing phase on new applications to ensure they meet industry standards for functionality and usability

• Conducting root cause analyses for recurring issues, identifying and implementing long-term fixes

• Advising Software Engineers to correct errors if any and modifying the existing software

•  Inte...