About the Role
Sur Global Bogota, D.C., Capital District, Colombia
IT Operations
As an IT Operations professional you will:
- Serve as the technical expert in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements
- Serve as the technical expert in all aspects of the deployment and systems management that involve multiple technology disciplines
- Provide top-level consultation and technical expertise to senior and mid-level management on Windows PC and Mac deployment and systems management topics
- Assist Product and Sales when needed
- Design, conduct, and document UAT and end‑to‑end solution quality tests.
Responsibilities
- Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues
- Provide technical phone support for users of the Workplace product and accurately log all interactio...
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