About the Role
Job Title: IT Operations Analyst
Job ID:
Job Location: Toronto, ON (Hybrid – 2 days/week onsite) or Remote in Canada
Job Travel Location(s):
# Positions: 3
Employment Type: W2
Duration:Long Term
# of Layers:0
Work Eligibility:All Work Authorizations are Permitted – No Visa Transfers
Key Technology:Google Cloud, Kubernetes, Windows, Linux, GitHub
Job Responsibilities:
- Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.
- Level 2 support of Client business line Cloud Infrastructure including PaaS/IaaS/Containers across all production and test environments.
- Manage non-standard/complex P1, P2 (Major Incidents), P3, and P4 incidents and service requests.
- Ensure customer service satisfaction and enable continuous impr...
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