About the Role
Key Responsibilities
End-User & Desktop Support
- Provide Level 1 and Level 2 technical support for laptops, desktops, mobile devices, and peripherals.
- Configure, deploy, and troubleshoot Windows systems.
- Install, configure, and support printers, scanners, and related hardware.
- Set up and troubleshoot mobile devices (iOS and Android).
Conference Support
- Support and configure, and maintain conference room Audio/Visual systems, including video conferencing hardware.
- Support collaboration and communication services including video conferencing systems (Zoom, Teams, Skype).
- Provide on-site and remote assistance for executive meetings, town halls, and hybrid conferences to ensure seamless A/V performance.
Software & Application Support
- Configure, support, and troubleshoot in-house applications and software syst...
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