IT Onsite Support Engineer (ServiceNow)

We are looking for an Onsite Support Engineer with a focus on IT, who possesses expertise in troubleshooting and resolving hardware and software problems.

Mandatory Skill-set

• Degree or Diploma in Computer Science / Engineering or equivalent;
• Minimum of 2 to 3 years of service desk / IT onsite support experience;
• Good working knowledge on modern IT workplace environment such as laptop / desktop, printer, networking equipment, smart devices, Office Applications and others;
• Able to handle multiple tasks simultaneously;
• Technically competent with good analytical skills and good communication skills required for liaising with others.

Desired Skill-set

• ITIL Certified;
• Experienced with Saas ITSM Suite of Tools (ServiceNow, Remedy and Remedyforce).

Responsibilities

• Responsible for Level 1 and Level 2 IT Onsite Support;
• Provide remote or onsit...