IT Onsite Support Engineer - Edmonton, AB

Job Title: IT Onsite Support Engineer

Location: Edmonton, AB

Duration: 12 Months

Responsibilities

• Create, Receive, Monitor, Maintain and Resolve work tickets
• Imaging, Setup, and Support of computer(s), monitor(s), mobile device(s)
• Maintain on-site presence at designated service locations to support end users
• Software installation, support and make sure it is compliance with client standards
• Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment
• Training end users on how to operate office automation equipment as requested
• New hire orientation including show user how to work on IT assets daily basis, debrief client policy(s) such as security policy, usage etc
• Hardware platform troubleshooting and management
• Software platform troubleshooting and managemen...