IT Officer

Job Responsibilities

• Provide technical support to employees, troubleshooting hardware and software issues, and assisting with IT-related inquiries.
• Assist in the setup, configuration, and maintenance of computers, printers, CCTV, NVR, and other IT equipment.
• Install, update, and configure software applications and operating systems on employee devices.
• Work with the team to ensure the security of all VOIP devices and servers; provide support for VOIP telephone systems, including softphones and PBX.
• Maintain and troubleshoot network connections, including Wi‑Fi, VPN, firewall, and LAN setups.
• Apply knowledge of Active Directory, DHCP, DNS, MS Teams Administration, and Office 365 Administration.

Requirements

• Excellent written and verbal communication skills.
• Strong problem‑solving and troubleshooting abilities.
• Ability to remain calm and professional under pressure....