About the Role
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BASIC PURPOSE
The SAP Support Manager is responsible for overseeing the day-to-day support and maintenance of SAP systems across the organization. This role ensures timely resolution of incidents, service requests, and problems, while maintaining high levels of user satisfaction and system reliability.
A critical aspect of this role is managing the performance and delivery of a third-party service provider responsible for SAP support services. The SAP Support Manager will act as a liaison between business users, internal IT teams, and external partners to ensure service excellence and continuous improvement.
ESSENTIAL FUNCTIONS
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