Full-time

IT Manager

Posted by Ubiquity Global Services • Philippines, Philippines, Philippines

📍 Philippines, Philippines 🕒 February 27, 2026

About the Role


Job Summary: 
The Service Delivery Lead is entirely customer-facing. Overseeing a range of functions to facilitate the delivery of superior services to the end-users to make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner. Identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders. The role requires both administrative and technical hats and is passionate about delivering end-to-end customer-driven solutions. 
Job Responsibilities: 

  • Monitoring and managing end user support, site services, and VIP support functions to ensure optimal service 
  •  Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary 
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective commun...
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