It Local Support (Ciudad Juárez)

Job description

Transformation happens here. Come, be a part of our exciting journey!

• Resolve IT Onsite Cases, Escalations and business critical.
• Review & Follow-up Cases onsite and remote with support and operations.
• Liaise with other departments (Invoice Processing, T&E, Helpdesk, etc.) in order to resolve vendor's issues or doubts.
• Perform administrative tasks related to functional job or assigned by direct Manager.
• Action oriented, proactive and resourceful in solving problems.
• Self-motivated and able to work to stretching deadlines, meet deadlines and work under pressure.

• Strong Windows OS Knowledge.
• Good understanding/knowledge of IT Tools.
• Good level of MS Office - Word, Outlook, PowerPoint & Excel.
• Excellent grammar skills in both English and Spanish.
• Excellent communication skills - spoken & written.