About the Role
Job Description
Within the Corporate IT organization, you will join the IT Service Management team for LIMS (Laboratory Information Management Systems: Labvantage technology) providing technical support expertise:
- Resolve issues, maintain & improve application stability, and collaborate with cross-functional teams to ensure optimal performance and reliability of business-critical systems.
- Provide 2nd & 3rd level application support for the application.
- Advanced Troubleshooting & Incident Management
- Investigate and resolve escalated issues.
- Perform root cause analysis and implement corrective actions.
- Debug Java code and analyze application logs to identify problems.
- Application Monitoring & Optimization
- Monitor application health using tools such as Grafana
- Configure alerts and dashboards to proactively detect and address ano...
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