IT Infrastructure and cloud engineer

About the job IT Infrastructure and cloud engineer

Job Description for IT Infrastructure and cloud Engineer

Purpose
• Provide effective first, second, and third level onsite and remote IT support across a complex and continuously evolving landscape that includes nearly 4,000 technology users, 200 sites, 6,500 devices, and 700 applications.
• Review and support escalated Incidents from the Service Desk team. Create Predictable Solutions for Escalated Incidents.
• Act as an “on the ground” extension of IT Business Relationship Managers and other IT leaders for the purpose of channelling visibility of specific site needs and issues that require enhanced IT collaboration and creative solutions.
Key Relationships
o External Customers: Vendors/Suppliers, External Consultants, Managed Services agreements
o Internal Customers: End-Users, Employees, Management, Site Supervisors, Site Contacts, Global ...