IT Helpdesk Engineer

<p><b>Position Summary</b></p> <p> </p> <p>We are seeking a motivated and customer-focused <b>IT Service Management (ITSM) Engineer</b> to join our global IT operations team. This role represents the evolution of a traditional IT Helpdesk function into a structured ITIL-aligned service management model.</p> <p> </p> <p>The ITSM Engineer will provide Level 1 / Level 1.5 support to US-based end users, ensuring high-quality service delivery through incident, request, and problem management processes. The ideal candidate will have 2 3 years of IT support experience, strong English communication skills, and hands-on experience with ServiceNow or similar ITSM platforms.</p> <p> </p> <p>This role requires working US EST hours from India and participating in a rotational after-hours P1 (Priority 1) on-call support schedule.</p> <div align="center" style="text-align...