IT Helpdesk

Helpdesk Analyst (Level 1) Legal Firm, Dublin (Onsite) - Scope up to 40,000 Role Overview The Helpdesk Analyst (Level 1) provides frontline IT support to staff across a Dublin-based legal firm. This is a 5-days onsite role working closely with a small, collaborative IT team to ensure smooth day-to-day IT operations and responsive user support. Key Responsibilities Act as first point of contact for IT support queries via phone, email, and in person. Troubleshoot basic issues with laptops, Microsoft 365, Teams, printers, mobile devices, and conference room technology. Log and manage tickets in the service desk system, escalating issues where required. Assist with onboarding/offboarding, including device setup and basic access requests. Support Wi-Fi and VPN connectivity issues. Follow cybersecurity best practices, including MFA and secure device use.# Skills and Experience 13 years experience in an IT Helpdesk or Service Desk role. Strong communication skills and a service-focused attit...