IT Helpdesk

Job Summary

The Virtual IT Helpdesk provides remote technical support to end-users, troubleshooting and resolving hardware, software, and network issues on laptops, desktops, and mobile devices. This role involves diagnosing system failures, performing BIOS-level troubleshooting, managing user accounts, and ensuring security compliance. The technician will also coordinate with IT teams, document solutions, and contribute to continuous service improvements in line with ITIL best practices. Additionally, the role requires proactive monitoring, system optimization, and adherence to security protocols to enhance overall IT service delivery.

Principal Responsibilities (Essential Function)

• Provide remote technical support for end-user devices, including laptops, desktops, and mobile devices.

• Troubleshoot and resolve hardware, software, and network-related issues remotely.

• Perform BIOS-level troubleshooting, syst...