IT Helpdesk Analyst

Overview

Company: Nanalysis Corp.

Position: IT Helpdesk Analyst

Full-time: YES

Salary: $50-$55K/year

Position Summary

Nanalysis is seeking an experienced IT Helpdesk Analyst to work in a fast paced, collaborative environment with a diverse user base. This role is responsible for providing first touch technical support to our end users. This position requires timely resolution of technical issues while maintaining a strong focus on customer service, security, documentation, and adherence to ITSM processes. The IT Helpdesk Analyst works closely with the IT team to resolve incidents and identify recurring issues.

Responsibilities

• Answer incoming user support tickets in a professional, customer focused manner, ensuring consistent and timely communication with end users.
• Record, track, prioritize, and document incidents and service requests using the organization’s tic...