Full time
IT Help Desk
Posted by Egypt Education Platform • New Cairo City, Cairo Governorate, Egypt
About the Role
The Egypt Education Platform is on the lookout for an enthusiastic IT Help Desk professional to join our dedicated support team at Madinaty Integrated Language School. In this role, you will play a key part in maintaining the integrity and performance of our IT systems, ensuring that both staff and students can access the necessary technology to support their educational needs.
Responsibilities:
- Provide technical support and troubleshooting for software, hardware, and network issues encountered by staff and students.
- Manage and resolve help desk tickets efficiently, ensuring high levels of customer satisfaction.
- Assist in the setup, installation, and configuration of IT equipment, including desktops, laptops, and peripherals.
- Conduct training sessions for users on basic IT functionalities and tools.
- Document issues and solutions in the ticketing system, maintaining accurate records fo...
Ready to Apply?
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