About the Role
- Provide first/second level contact and problem resolution for customer issues.
- Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Installation and configuration – Desktop / laptop/ Printer/ Server/ Networks etc.
- Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
- Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, Windows 11 and Microsoft Office 2010, Microsoft Office 365 and any other authorized desktop application.
- Install, upgrade, support and troubleshoot for printers, computer hardware. <...
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