IT Engineer

Job Responsibilities:

• Provide 24x7 supports on IT related systems.
• Troubleshoot, diagnose, and resolve application-related issues reported by users.
• Collaborate with software vendors and developers for issue escalation and resolution.
• Monitor application performance and conduct regular health checks.
• Document incidents, resolutions, FAQs, and create user guides or training materials.
• Maintain SLAs for incident response and resolution times.
• Ensure compliance with company policies and IT security standards.

Required Qualifications:

• Education: Bachelor's degree in Information Technology or equivalent
• Language: Excellent oral and written skills in English.
• Experience: Prefer 1 year of working experience, fresh graduate encourage to apply
• Fast learner, results oriented and independent with strong interpersonal skills
• Ability to adapt positively to changes in po...