IT Desktop Support

Reporting to the Director, Computer Services, the IT Desktop Support role is responsible for desktop support relating to the administrative computing needs of the faculty and staff of NSCAD University. This includes designing and implementing support and training programs, assisting with the procurement of computer hardware and software, and providing administrative support for the Computer Services Department.


Responsibilities

Support the University's administrative computing needs, including the installation of hardware and software on university-owned equipment for staff and faculty.Provide ongoing hardware support and desktop application support for administration on both Windows and MacOS operating systems.Develop and maintain procedures and documentation for end user training.Implement support systems and process improvements by assessing current situation, evaluating trends and anticipating requirements.Provide administrative support functions for Computer Serv...