Job Description
As an IT Deployment Engineer LIMS, you will provide 1st and 2nd Line Support for our European network of clinical diagnostics laboratories with a focus on the core Laboratory Information Management System.
Key Responsibilities:
Register, classify, route, follow-up and resolve request via e-mail or ticketing system.Become an expert in the LIMS Application and functionality and provide training to end users face to face or on siteAttend on site deployments to configure LIMS processes alongside laboratory staffWork alongside development teams to balance development and configurationDiagnose and troubleshoot Application, hardware or Cloud infrastructure problems, researching and answering questions.Maintain accurate records of all support interactions in Eurofins IT Service Management Tool (ServiceNow, BMC Helix).Own the incoming requests and manages escalations to engine...